1. Introduction

7xm (referred to as "we", "our", or "7xm") places the highest priority on protecting its users' privacy. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and how we keep it secure.

By using our website, mobile app, or any of our services, you agree to this Privacy Policy. This policy is part of 7xm's Terms & Conditions Applicable in conjunction with.

Our commitment: 7xm never sells your personal information. Your data is used solely to improve our services and ensure platform security.

2. What Information We Collect

7xm collects several types of information. A detailed breakdown is provided below:

Type of Data Example Reason for Collection
Identity Information Name, date of birth, national ID number KYC Verification & Age Confirmation
Contact Information Email address, mobile number, physical address Account Registration & Communication
Payment Information BKash/Nagad number, bank account Deposit & Withdrawal Processing
Activity Data Betting history, game logs, transaction records Account Management & Dispute Resolution
Technical Data IP address, device information, browser type Security & Fraud Prevention
Cookie Data Session cookies, preference settings Improving User Experience

3. How Information Is Collected

7xm collects your information through the following methods:

  • Directly From You: During registration, login, deposit, withdrawal, or when contacting customer support.
  • Automatically: When you use our website or app, cookies and analytics tools automatically collect certain information.
  • From Third Parties: Required information may be obtained from payment gateways or identity verification agencies.
  • During the KYC process: Information is collected through identity documents and other supporting records.

4. Purpose of Data Use

We use your data only for specific, defined purposes. Your information is never used for anything unauthorized or beyond what is stated here:

  • Creating and managing your account.
  • Processing deposits, withdrawals, and all other financial transactions.
  • Preventing fraud, money laundering, and other illegal activities.
  • Providing customer support and resolving issues.
  • Fulfilling legal obligations.
  • Improving platform services and overall user experience.
  • Informing you about promotional offers and bonuses (only with your consent).
  • Ensuring responsible gaming.

You can opt out of promotional communications at any time. Simply turn off notifications in your account settings or contact customer support.

5. Data Sharing Policy

7xm never sells your personal information. However, your data may be shared in the following specific circumstances:

  • With Payment Providers: Necessary information is shared with bKash, Nagad, or your bank to complete transactions.
  • With Identity Verification Agencies: Information may be shared with approved third parties for KYC verification purposes.
  • When legally required: Information may be disclosed upon order of a government authority or court.
  • For Fraud Prevention: Information may be shared with relevant authorities to identify suspicious activity.

Please Note: Outside of the cases listed above, 7xm does not transfer your information to any third parties.

6. Cookies & Tracking

7xm uses cookies and similar technologies to enhance your browsing experience. Types of cookies:

  • Essential Cookies: Essential for login sessions and site security. Disabling these cookies will prevent the site from functioning properly.
  • Functional Cookies: Remembers your language preference and settings.
  • Analytics Cookies: Helps us understand which pages are used most, allowing us to improve our services accordingly.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features.

7. Data Protection Measures

To protect your data, 7xm applies industry-leading security measures:

  • SSL Encryption: All data transmissions are encrypted with 256-bit SSL.
  • Two-Factor Authentication (2FA): An additional layer of security for account logins.
  • Firewall Protection: Advanced firewalls are in place to prevent unauthorized access.
  • Regular Security Audits: Our systems are regularly audited by independent third-party experts.
  • Restricted Access: Only authorized personnel have access to your sensitive information.

In the event of a data breach, we will notify the relevant regulatory authorities within 72 hours and inform affected users as quickly as possible.

8. Data Retention Period

How long your data is retained depends on its type and applicable legal requirements:

  • All data is retained for as long as your account remains active.
  • Financial transaction records are retained for a minimum of 5 years after account closure, as required by law.
  • KYC documents are retained for a minimum of 3 years after account closure.
  • Data from inactive accounts is automatically archived after 2 years.

9. Your Rights

As a 7xm user, you have the following rights:

Right to Access Your Data

You can request to know what information we hold about you at any time.

Right to Correct Your Data

Contact customer support to correct any inaccurate or incomplete information.

Right to Delete Your Data

Where no legal obligation exists, you may request the deletion of your personal data.

Right to Object to Processing

You have the right to object to the processing of your data for specific purposes.

Right to Data Portability

You may request a copy of your data in a structured, portable format.

Right to Restrict Processing

In certain circumstances, you may request that processing of your data be temporarily suspended.

10. Information on Minors

7xm is strictly intended for users aged 18 and above. We do not knowingly collect information from minors. If we become aware that a minor's data has been collected by mistake, we will promptly delete that data and close the associated account.

11. Changes to the Privacy Policy

7xm may update this Privacy Policy from time to time. For significant changes, you will be notified via your registered email or app notifications. Continued use of the platform after any changes constitutes your acceptance of the revised policy.

12. Contact

If you have any questions about this Privacy Policy or wish to make a request regarding your personal data, please contact us:

  • Email: [email protected] (for general information inquiries)
  • Live Chat: 24/7 live support is available on our website.
  • FAQ page: For answers to common questions, visit our FAQ View Page.

We aim to respond to all privacy-related requests within 30 days of receipt.